By purchasing from TNS Hair you are agreeing to our return policy as set out below.
Every TNS hair product is held to the highest design standards and tested before packaging & delivery. However if you need to return your DEFECTIVE* product, please use the contact us form or simply email us on: info@tnshotbrush.com and we will get back to you as soon as possible.
You can return a DEFECTIVE* product for a full refund or exchange.
You are responsible for the product until we receive it, so please make sure it is in original condition with original packaging.
Once your returned product is received and inspected, we will contact you via email for a status update.
The cost of return shipping is at the customers expense. Any returned items that are not received by TNS Hair will not be issued a refund.
We recommend you obtain proof of purchase or tracking number.
If a refund is approved, we’ll refund the price you purchased your item at. A credit will automatically be applied to your credit card or PayPal based on your initial payment method.
As per industry standards, we do not accept refunds/replacements request for wear and tear or physical damage done to the product due to improper use.
As per industry standards we do not accept return requests for change of mind or customer dissatisfaction with results.
*A TNS Hair product is considered DEFECTIVE if:
The unit does not turn on.
The unit shuts down by itself during use.
The unit does not reach the set temperature.
The LCD screen doesn’t turn on.